Fast paced service organisations, from owner managers to large organisations, need to have the best Information Technology on their side to achieve the KPIs and expectations demanded by todays clientele. At SERVTRAC, we believe that our innovative vision, dynamic and strategic approach makes us the perfect software provider that offers intelligent modules covering all aspects of service management. Our scalable ‘pick and mix’ modules will enable your business to adapt and develop to enhance your operational processes and performance.
Incorporating a Client, Service Centre and Customer lead focus and methodology, SERVTRAC has been developed by, and for, progressive forward-thinking repairers. Fulfilling client and customer expectations is of paramount importance. Our dynamic modules drive efficiencies and allow your team to work smarter in all areas of your operation. Real-time communications provide your business with the tools to manage all jobs from anywhere at any time with greater transparency.
On demand information from call booking to intuitive diary management, repair and invoicing requires a dynamic and effective administration system that not only drives efficiencies but offers flexible and adaptable software to best suit your business needs. Our scalable, easy to implement modules allows you to build a powerful service management software system specifically tailored to suit your business requirements and to offer dynamic engagement to your clients, including Manufacturers, Insurers, Retailers and Independents. Connecting the service chain to meet client needs, will ensure that every aspect of operational delivery is met to enhance your company performance and communication with your service partners and clients. SERVTRAC provides staff with the tools to optimise efficiencies and in-turn create a stream-line B2C, B2B and E2E process offering clients and customers greater operational delivery, transparency and satisfaction.
SERVTRAC dynamically communicates with Samsung's GSPN, PCCSUK 'Skyline and D&G's Orbit with more to follow, so you have one main system to save you time and money.