repair management 

Work Smarter

Fast paced service organisations from owner managers to large organisations require effective Information Technology on their side to achieve the KPIs and expectations demanded by todays clientele and customers. At SERVTRAC, we believe that our innovative vision, dynamic and strategic approach makes us the perfect software provider that offers comprehensive process driven modules covering all aspects of service management. Our scalable ‘pick and mix’ modules will enable your business to adapt and develop to enhance your operational processes and performance.  

Incorporating a Client, Service Centre and Customer lead focus and methodology, SERVTRAC has been developed by, and for, progressive forward-thinking repairers. Our dynamic software drives efficiencies and allows your team to work smarter in all areas of your operation. Real-time communications provide your business with the tools and information to manage all jobs from anywhere at any time with greater transparency.

On demand information from call booking to intuitive diary management, repair and invoicing, requires a dynamic and effective administration system that not only drives efficiencies but offers a flexible and adaptable approach to best suit your business needs. Our scalable modules allow you to build a powerful service management system specifically tailored to suit your business requirements and to offer dynamic engagement to your clients including Manufacturers, Insurers, Retailers, Independents and Customers. Connecting the service chain to meet client needs, will ensure that every aspect of operational delivery is met to enhance your company’s performance and communications with your service partners with minimal effort. SERVTRAC provides the essential tools to optimise efficiencies to create a stream-line B2B, B2C and E2E process, offering clients and customers greater operational delivery, transparency and satisfaction.

Interface with key clients and customers like never before with our purpose-built intuitive software for comprehensive Service Management organisations, big or small. With interactive secure portals and easy-to-navigate visual dashboards, your workforce, both office and field service based, will be able to optimise the repair process with minimum effort. By simplifying the operational process, SERVTRAC will ensure that you get the best out of your team, enhance your overall performance and reduce operational costs. 
SERVTRAC dynamically communicates with Samsung's GSPN, PCCSUK Skyline and D&G Orbit with more to follow, so you have a core system saving you time and money.

Our comprehensive modules, supported by our on-line step-by-step ‘help guides’, provide easy to follow procedures that will facilitate the stream-line processes required to run a successful and cost-effective repair business. At SERVTRAC we believe that a repair management system should be effortless to navigate and our functional information dashboards are user friendly and intuitively follow process, E2E.
Field Engineer System

Field based application.

Whether a single engineer or a large organisation the field engineer application allows for planning, control and 'real time' information to be available for office or client viewing.
Service Centre System

Selectable Modules to suit all sizes of service provider.

From receiving jobs through diary allocation and distribution, communications, monitoring, reviewing and invoicing everything in one place.
Client System

Controls distribution an provides monitoring of service requests.

Control the distribution and monitor performance of service calls to ensure the right level of service is provided for your customers.
Quality Control

Developed and tested in daily uses by Manufacturer approved service centres with on-line communications with Samsung, SMEG and other systems.
Competitive Prices

We understand the need to work efficiently to meet manufacturer KPIs and customer expectations, our pricing is designed not to break the bank.
Delivery & Service

Friendly experienced Service Centre and Field Engineers are available to understand your needs and requirements to ensure the system assists in reaching your objectives.
We are working with all stakeholders in the development of the next generation of AI software to ensure that all our partners have the cutting edge technology to provide a competitive advantage.
Our commitment to provide quick response to your questions is assisting us to develop new ways of providing you with a knowledgebase for taking your company forward
We are at your side to assist the speedy installation and use of the system. With so many industry leading features we are here to help you make the most from our technology.

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